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How to request Tech Support

Here are some useful tips on how to request technical assistance.

 

  1. Search Google for experiences similar to yours: 99% of users have already had the same problem and it will be useful to look for a possible solution by consulting forums and discussions concerning the problem
  2. Consult our FAQs: in this section of our website you can find solutions to the most common problems in the management of a web space
  3. Open a ticket directly from your customer area, describing the problem encountered in as much detail as possible
  4. If an error is generated it is very important to report it in your ticket
  5. Report the configuration you are using (for example, if it is an e-mail problem it is useful to indicate the client, username, password, mail server, ports and security)
  6. Attach screenshots - this is often enough to pinpoint the problem and provide a faster solution
  7. Wait for the response to the ticket from one of our specialists: opening multiple tickets for the same problem only slows down the work of our team and consequently the resolution of the problem
  8. Do not make changes while waiting for a ticket to be solved
  9. Open a separate ticket for each problem
  10. Respond directly within the ticket, via your customer area, when one of our specialists requests further information.

The goal of #teamkeliweb is to guarantee continuous support in the management of services, guaranteeing maximum efficiency for the fastest resolution of any problem encountered 24 hours a day, 7 days a week, 365 days a year.

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