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Specialized Support

Request a technical intervention from our specialized engineers

The dedicated service is the advanced and comprehensive support for Web hosting, VPS, Dedicated Servers and for all Keliweb products.
This support is particularly suited to those who have an unmanaged server that requires technical assistance.
Basic Technical Intervention

Intervention from one of our system engineers for technical problems applicable to any product.

This intervention has a duration of 1 hour. Should you need more time, simply buy multiple products of the same kind.

Any intervention concerning the programming and debugging of web sites is excluded.

Night Technical Intervention

Extraordinary and URGENT intervention from one of our system engineers, during night time (6:00PM - 8:00AM CET/CEST) for technical problems applicable to dedicated servers and VPS.

This intervention has a duration of 1 hour. Should you need more time, simply buy multiple products of the same kind.

Any intervention concerning the programming and debugging of web sites is excluded.

TIMELY ASSISTANCE

Our technical team monitors the systems 24/7/365 and is always available for ordinary and extraordinary interventions to guarantee continuity.

CUTTING-EDGE SECURITY

Protected by the best hardware, software and infrastructure available, the Keliweb Datacenter offers a SLA over 99.99%. The highest guarantee for your business.

HOUSING & COLOCATION

Bring your server in our datacenter. You will enjoy all security measures we can offer to ensure continuity and performance for your services.

Our support engineers are ready to help you solve your problems. Our first priority is to restore the server and its services online and operational; we will also provide you a working estimate before implementing a permanent fix if necessary.
Our dedicated technical service package has been designed to provide a direct contact with a system engineer in case of emergency. All orders are processed immediately, and a specialized support ticket is activated to directly alert our 2nd level engineers, therefor it is not necessary to wait for the approval of the sales department during normal office hours. The service will be provided automatically and in the shortest possible time.
You can avoid interruption of service or safety problems / unexpected low performance problems leveraging our Managed Server management service.

DO YOU HAVE AN EMERGENCY THAT YOU CAN'T SOLVE?

Your service engineer is unreachable?
Contact our specialized technical support.
A trained engineer will be at your service for 1 hour