Advanced Support is aimed at those who have a hosting service,
Unmanaged VPS and dedicated servers and need direct intervention by a specialist.
Our specialists support can be requested for matters related to:
Intervention
STANDARD
Our specialists will take care of solving your problem in the time slot between 08:00 a.m and 06:00 p.m from Monday to Friday.
Intervention
EXTRA
Our specialists will take care of solving your problem in the time slot between 06:00 p.m and 08:00 a.m from Monday to Friday.
Intervention
PRIORITY
Your request will have priority over the waiting queue.
Our team will offer you support as soon as possible.
NOTE: We recommend to make a backup of all your data before requesting the intervention of one of our specialists. Keliweb will NOT be responsible in any case or for any reason for any loss of data following the agreed technical intervention. You will also be required to change the accesses provided to our specialists at the end of the intervention.
Contact our team via ticket system : one of our specialists will provide you with an estimate of the intervention and will indicate the most suitable solution before proceeding with the correction of the problem.
Later you can purchase the service straightly from your customer area , following the instructions provided by our specialists.
We remind you that support requests are processed by priority.
For further informations contact one of our Account Managers
