Advanced Support

Submit a dedicated support request to our specialists

In addition to our basic support, which is guaranteed for all our services,
you can request the advanced tech support provided by our specialists
to solve problems requiring advanced skills.

Who it is for

Advanced Support is aimed at those who have a hosting service,
Unmanaged VPS and dedicated servers and need direct intervention by a specialist.

Types of intervention

Our specialists support can be requested for matters related to:

  • Control Panel installation
  • Upgrade/scalability
  • Services optimization
  • Security updating
  • CSF Firewall configuration
  • DNS Cluster
  • Control panel usage
  • Hardening and server optimization
  • Internal backup
  • Backup restore
  • Multiple PHP versions
  • Website transfer
  • Additional softwares installation
  • Custom configuration
  • Disaster Recovery solutions
warning Any type of intervention related to code and debugging of websites is excluded.

Schedules, time slots and types of intervention

Hosting tech support Intervention STANDARD

Our specialists will take care of solving your problem in the time slot between 08:00 a.m and 06:00 p.m from Monday to Friday.

Hosting tech support Intervention EXTRA

Our specialists will take care of solving your problem in the time slot between 06:00 p.m and 08:00 a.m from Monday to Friday.

Hosting tech support Intervention PRIORITY

Your request will have priority over the waiting queue.
Our team will offer you support as soon as possible.

NOTE: Before requesting the intervention of one of our specialists, the customer must make a backup of all his data. Keliweb will NOT be held responsible in any case or for any reason for any data loss following the scheduled technical intervention. The customer will also be required to modify the accesses provided to our specialists at the end of the intervention.

How to request the service

Contact our team via ticket system : one of our specialists will provide you with an estimate of the intervention and will indicate the most suitable solution before proceeding with the correction of the problem.

Later you can purchase the service straightly from your customer area , following the instructions provided by our specialists.

We remind you that support requests are processed by priority.

Login to Customer area

For further informations contact one of our Account Managers

Hosting advanced support
Server advanced support
Keliweb advanced support provides you with fast and secure assistance.

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