Submit a dedicated support request to our specialists
In addition to our basic support, which is guaranteed for all our services, you can request the advanced tech support provided by our specialists to solve problems requiring advanced skills.
Who it is for
Advanced Support is aimed at those who have a hosting service, Unmanaged VPS and dedicated servers and need direct intervention by a specialist.
Types of intervention
Our specialists support can be requested for matters related to:
Control Panel installation
Upgrade/scalability
Services optimization
Security updating
CSF Firewall configuration
DNS Cluster
Control panel usage
Hardening and server optimization
Internal backup
Backup restore
Multiple PHP versions
Website transfer
Additional softwares installation
Custom configuration
Disaster Recovery solutions
warningAny type of intervention related to code and debugging of websites is excluded.
Schedules, time slots and types of intervention
InterventionSTANDARD
Our specialists will take care of solving your problem in the time slot between 08:00 a.m and 06:00 p.m from Monday to Friday.
InterventionEXTRA
Our specialists will take care of solving your problem in the time slot between 06:00 p.m and 08:00 a.m from Monday to Friday.
InterventionPRIORITY
Your request will have priority over the waiting queue. Our team will offer you support as soon as possible.
NOTE: Before requesting the intervention of one of our specialists, the customer must make a backup of all his data. Keliweb will NOT be held responsible in any case or for any reason for any data loss following the scheduled technical intervention. The customer will also be required to modify the accesses provided to our specialists at the end of the intervention.
How to request the service
Contact our team via ticket system : one of our specialists will provide you with an estimate of the intervention and will indicate the most suitable solution before proceeding with the correction of the problem.
Later you can purchase the service straightly from your customer area , following the instructions provided by our specialists.
We remind you that support requests are processed by priority.
