Collecting our users' personal data Personal data can be used to identify, directly or indirectly, the person related to the informations. The informations we can collect about the user are: name, address, telephone number, e-mail address, contact's preferences, occupation, access data (account number, password), marketing preferences, info about social media account and, if it's applicable, IP address. Keliweb will not collect any user's personal data without his/her previous authorization with explicit consent to our company or partners ( for example to obtain a newsletter submission, white paper, to take part to survey, to promote products download, to sign up for marketing events, promotion or job application). The user can retreat his/her consent at any time by clicking on the submission page Link on Keliweb website.
Personal data use When a user provides us his/her personal data voluntarily they will be used to: send details on our services, process orders, create an account, provide support, answer to a specific request, offer the opportunity to join contests, sign up for classes, manage a job application or provide access to other informations and offers. We use the informations we collect to improve the content and the usability of our portals, to inform about our products' updates and to contact our users for marketing and sales purposes, related to the user's preferences, including renewals.
Limitation of finalities Keliweb will collect, use and divulge personal data provided by users for the previous purposes, unless the divulgation will lead to an additional use related to the original one.
Communication preferences and subscription Our users have the possibility to determinate the kind of informations about products and services to get from our company and how they will provided. If a customer doesn't want to receive updates or communications about our products anymore he/she has to change the specific setting in his/her personal Customer Area on our website. This policy does not apply to commercial and billing communications. We can provide more detailed informations about our products or support if the user provides us as many personal data as possible. The user can always choose not to receive specific kind of informations updating the subscription preferences' page by clicking Link, selecting "remove subscription" in any e-mail, or visiting the dedicated remove subscription page Link. We will keep on sending communications concerning our sales and commercial policy or other motivations consent by law using our users personal data anyway.
Data security Keliweb takes care of its users' personal data at its best. To prevent any restore, loss, accidental or illegal alteration of our users' personal data our infrastructure is provided with the highest-level security systems avoiding any divulgation or unauthorized access.
Data security violation Keliweb infrastructure is provided with high-performing security systems, anti-intrusion monitoring software and alert procedures in case of potential intrusion in our tech systems.
Collection and processing of non-personal data Any time a user accesses Keliweb website (or any portals managed by Keliweb) we can collect non-personal data automatically, even if he/she is not registered in our system. This informations are concerning the operating system, the website domain's name that has redirected the user to our website, the amount of visits and the most visited pages. We can share these informations with our partners and affiliates to monitor their presence on our systems and to improve our contents to meet their needs at our best.
Consent to transfer, process and store personal data Keliweb interacts with its partners and customers worldwide and all informations provided by companies or users can be transferred or checked by our company in Switzerland or other countries, responsible for all the collected personal data and their protection. All the personal data of users resident in the European Union or Switzerland are managed by Keliweb.
Keliweb job positions If a user submits for a job position in the section "Work with us", the submission and all the other informations can be used to test the abilities and knowledge concerning the job position. Keliweb can store these informations as reports, considering that they could be required by the aplicable law.
Right to be forgotten Our company will fulfill any request about the right to be forgotten in the shortest time possible. This practice cannot be applied to the informations published in our blog, forum or available to third parties out of Keliweb's reach. Keliweb will do everything in its powers to erase all the personal informations if the user retreats his consent but an entire restore cannot be guaranteed due to technology and legal motivations (Keliweb is obliged to store personal informations by the local law).
Protection of minors Keliweb cannot collect intentionally personal data belonging to minors or without a previous consent by parents, if this practice is applicable by law.
What are Cookies?
Cookies are files sent by websites to the users devices. There, they are stored waiting to be sent back to the origin website as the user processes a new visit.
Cookies Management Our users can receive cookies by our websites. All users can manage, modify or erase all cookies used for navigation by modifying their browser's setting.
Technical Cookies Technical cookies helps the authentication on our website, the monitoring of sessions and the collection of all the informations provided by the users as they surf our website.
Technical cookies ease the authentication's procedures and allow to buy directly from our website.
There are several technical cookies such as the session cookies, used as the user surf the website or the persistent cookies, stored in the browser until their expiry or previous erase processed by the user. Keliweb uses session cookies, persistent cookies and analytics cookies to monitor our users as they surf our website.
Third parties Cookies Third parties cookies are hosted on keliweb.it but originated on other websites, such as analytical or profiling cookies for Google and Facebook.
These cookies are set by owners and here you can check their related policies:
— Google https://www.google.com/intl/it/policies/privacy/
— Facebook https://www.facebook.com/privacy/explanation
— WHMCS http://www.whmcs.com/about/privacy-policy/
— ZOHO https://www.zoho.com/privacy.html
— HOTJAR https://www.hotjar.com/cookies
— CRITEO https://www.criteo.com/it/privacy/corporate-privacy-policy/
— TRUSTPILOT https://it.legal.trustpilot.com/end-user-privacy-terms