How to configure an e-mail account on your devices How to configure an e-mail account on your devices

For many users, the configuration of e-mail accounts on their own devices is a difficult process. Actually, you just have to follow a few simple steps to check your e-mails on your devices easily.

If you buy, for example, a hosting plan with an e-mail support for your website mydomain.com, after creating your mailbox, you need to configure it on your e-mail client by using the protocols IMAP or POP3.

IMAP and POP3 are the two protocols allowing you to download your e-mails from the servers on your devices, providing you with the possibility to read your e-mails with programs such as Outlook or Thunderbird, even when you have no internet connection. SMTP protocol allows you to send your e-mails.

We recommend the use of IMAP protocol to have all your e-mails synchronized both on all your devices and the server. Otherwise, with POP3 protocol you will have the possibility to download your e-mails on the client where the mailbox is configured but they will be deleted from the server.

Here are the parameters to configure your e-mail account on your devices using the IMAP protocol:

IMAP Configuration (incoming mail):
Host IMAP: mail.mydomain.com
Port: 143
Protection: TLS  (STARTTLS)
username: mailbox@mydomain.com
password: your e-mail account's password

SMTP Configuration (outgoing mail):
Host SMTP: mail.mydomain.com
Port: 25 or 587
Protection:  TLS  (STARTTLS)
username: mailbox@mydomain.com
password:your e-mail account password

If you are provided with a valid SSL Certificate, you have to use the following configuration:

IMAP SSL Configuration (incoming mail):
Host IMAP: mail.mydomain.com
Port: 993
Protection: TLS  (STARTTLS)
username: mailbox@mydomain.com
password: your e-mail account's password

SMTP SSL Configuration (outgoing mail):
Host SMTP: mail.mydomain.com
Port: 465
Protection: SSL
username: mailbox@mydomain.com
password: your e-mail account's password

As you send or receive your first e-mail, you may get a Warning concerning an exception on the certificate.  Accept the exception and move forward. This may happen if the certificate you own is not valid for your domain: the server, in this case, will give you back the certificate related to the hostname of the server.


If you prefer to use the POP3 protocol to configure your e-mails on your devices, use the following parameters: 

POP3 configuration (incoming mail):
Host POP3: mail.mydomain.com
Port: 110
Protection: none
username: mailbox@mydomain.com
password: your e-mail account's password

SMTP Configuration (outgoing mail):
Host SMTP: mail.mydomain.com
Port: 25 or 587
Protection:  TLS  (STARTTLS)
username: mailbox@mydomain.com
password: your e-mail account's password

If you are provided with a valid SSL Certificate, you will have to use the following configuration:

POP3  SSL Configuration (incoming mail):
Host POP3: mail.mydomain.com
Port: 995
Protection: SSL
username: mailbox@mydomain.com
password: your e-mail account's password

SMTP SSL Configuration (outgoing mail):
Host SMTP: mail.mydomain.com
Port: 465
Protection: SSL
username: mailbox@mydomain.com
password: your e-mail account's password


Some e-mail clients (such as Windows Mail and Outlook) requires to set the "Outgoing mail Authentication" feature: otherwise, you will not be able to send e-mails. Other clients, such as Thunderbird, are able to configure mailboxes automatically and with no additional feature.

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